Our Guarantee
Organically Yours Cakes will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract upon order. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Allergy Disclaimer
Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Refund Policy
Organically Yours Cakes will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Organically Yours Cakes provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Organically Yours Cakes. Quality determination is solely at the discretion of Organically Yours Cakes. Our cakes are baked from scratch with all natural premium ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Design Variations
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Organically Yours Cakes will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes require a sturdy table, and optimal room temperature of 75 degrees or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Organically Yours Cakes.
Deposits, Payments, Cancellations
Payment will be made in full and a signed contract is required to consider this an order and contract for services to be rendered. Any changes to this order must be made no later than ten (10) business days prior to delivery/pick up. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.
For cancellations with more than ten (10) business days’ notice, a 50% return on the deposit will be given, if cancellation is given less than ten (10) business days a 25% return on the deposit will be given.
Under certain circumstances we may be able to accommodate orders placed less than four days in advance, however a convenience charge of $65 is required with payment.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Governing Law and Waiver of Jury Trial
This Agreement shall be subject to and governed by the laws of the Commonwealth of California irrespective of the choice of law rules in the state of execution of the Agreement. The parties hereto acknowledge and agree that, any legal action brought pursuant to this Agreement shall only be of proper venue exclusively within the courts of the Commonwealth of California. Any litigation relating to this Agreement, brought by Client shall be commenced and maintained only in a federal or California state court located nearest to Company’s principal office; The Client consents to personal jurisdiction and venue in any such court. EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTERS INVOLVING THE PARTIES HERETO. If Company is the prevailing party, it shall be entitled to recover from the Client the reasonable costs and expenses incurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees.
Resolution of Disputes
All claims, disputes, and other matters in question arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”) shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.
Organic Ingredients Claim
We understand the CA state laws regarding Organic and Certified Organic claims. The final products at Organically Yours Cakes do not claim to be Certified Organic through the CDPH nor CDFA. Ingredients used are either purchased/outsourced from a Certified Organic company or a Certified Non-GMO company. All ingredients that are purchased from a Certified Organic company are clearly labeled on ingredients list. If one has questions regarding specific brands used for Organically Yours products, please email organicallyyourscakes@gmail.com in order to receive the full list of ingredients with brand/company names. Additionally, the brand name Organically Yours Cakes does not claim to mean Certified Organic nor 100% Organic ingredients. The brand name itself refers directly to being a consumer that consciously thinks about how the ingredients or substances consumed in the body create a pure, sustainable, lasting, nourishing impact to our systems.